This module is designed for the IT support group to handle all incoming requests for service. It supports prioritizing requests, assigning them to people, and tracking their status. The system manages incidents related to computers, audio visual, telecommunications equipment, and all other areas of IT support. The system implements a database of Frequently Asked Questions. Features work queues for grouping requests by problem type and automatically routing and assigning incidents to individuals or teams. It supports prioritizing requests, assigning them to people, and tracking their status. Enables mobile IT staff to receive and complete work via a wireless/mobile device. The IT support staff can be notified by email and/or SMS when support requests are entered by end users.

Technology Module Features:

  • Enables requesters to submit technology requests and check status online

  • Works with easy-to-navigate 100% web-based architecture

  • Features enhanced routing with programmable logic for automating assignment of requests

  • Centrally tracks and manages all customer requests

  • Increases productivity by 10-12%

  • Typical paybacks on investment is less than 3 months

  • Records important historical information